Data-driven quality improvement in low-and middle-income country health systems: lessons from seven years of implementation experience across Mozambique, Rwanda, and Zambia

Background Well-functioning health systems need to utilize data at all levels, from the provider, to local and national-level decision makers, in order to make evidence-based and needed adjustments to improve the quality of care provided. Over the last 7 years, the Doris Duke Charitable Foundation’s African Health Initiative funded health systems strengthening projects at the facility, district, and/or provincial level to improve population health. Increasing data-driven decision making was a common strategy in Mozambique, Rwanda and Zambia. This paper describes the similar and divergent approaches to increase data-driven quality of care improvements (QI) and implementation challenge and opportunities encountered in these three countries. Methods Eight semi-structured in-depth interviews (IDIs) were administered to program staff working in each country. IDIs for this paper included principal investigators of each project, key program implementers (medically-trained support staff, data managers and statisticians, and country directors), as well as Ministry of Health counterparts. IDI data were collected through field notes; interviews were not audio recorded. Data were analyzed using thematic analysis but no systematic coding was conducted. IDIs were supplemented through donor report abstractions, a structured questionnaire, one-on-one phone calls, and email exchanges with country program leaders to clarify and expand on key themes emerging from IDIs. Results Project successes ranged from over 450 collaborative action-plans developed, implemented, and evaluated in Mozambique, to an increase from 80% of basic clinical protocols followed in intervention facilities in rural Zambia, and a shift from a lack of awareness of health data among health system staff to collaborative ownership of data and using data to drive change in Rwanda. Conclusion Based on common successes across the country experiences, we recommend future data-driven QI interventions begin with data quality assessments to promote that rapid health system improvement is possible, ensure confidence in available data, serve as the first step in data-driven targeted improvements, and improve staff data analysis and visualization skills. Explicit Ministry of Health collaborative engagement can ensure performance review is collaborative and internally-driven rather than viewed as an external “audit.” Electronic supplementary material The online version of this article (10.1186/s12913-017-2661-x) contains supplementary material, which is available to authorized users.

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PID https://www.doi.org/10.1186/s12913-017-2661-x
PID pmc:PMC5763308
PID pmid:29297319
URL http://researchonline.lshtm.ac.uk/4650030/
URL https://jhu.pure.elsevier.com/en/publications/data-driven-quality-improvement-in-low-and-middle-income-country-
URL http://europepmc.org/abstract/MED/29297319
URL https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-017-2661-x
URL https://academic.microsoft.com/#/detail/2779564075
URL https://researchonline.lshtm.ac.uk/id/eprint/4650030/1/Data-driven%20quality%20improvement%20in%20low-and%20middle-income%20country%20health%20systems%3A%20lessons%20from%20seven%20years%20of%20implementation%20experience%20across%20Mozambique%2C%20Rwanda%2C%20and%20Zambia.pdf
URL http://link.springer.com/content/pdf/10.1186/s12913-017-2661-x.pdf
URL https://bmchealthservres.biomedcentral.com/track/pdf/10.1186/s12913-017-2661-x
URL http://link.springer.com/article/10.1186/s12913-017-2661-x
URL https://link.springer.com/article/10.1186%2Fs12913-017-2661-x
URL http://dx.doi.org/10.1186/s12913-017-2661-x
URL http://europepmc.org/articles/PMC5763308
URL https://www.scholars.northwestern.edu/en/publications/data-driven-quality-improvement-in-low-and-middle-income-country-
URL https://doaj.org/toc/1472-6963
URL https://dx.doi.org/10.1186/s12913-017-2661-x
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Author Anatole Manzi, 0000-0003-4563-9855
Author Lisa Hirschhorn, 0000-0002-4355-7437
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Collected From Europe PubMed Central; PubMed Central; ORCID; UnpayWall; Datacite; DOAJ-Articles; Crossref; Microsoft Academic Graph; CORE (RIOXX-UK Aggregator)
Hosted By Europe PubMed Central; BMC Health Services Research; LSHTM Research Online
Journal BMC Health Services Research, ,
Publication Date 2017-12-21
Publisher BMC
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Country United Kingdom
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Language English
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Source https://science-innovation-policy.openaire.eu/search/publication?articleId=dedup_wf_001::e0dd93282be68b1d175312e612c435f2
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Last Updated 26 December 2020, 18:13 (CET)
Created 26 December 2020, 18:13 (CET)