Workplace-based communication skills training in clinical departments: Examining the role of collegial relations through positioning theory

Introduction: Studies suggest that the workplace is a key to understanding how clinical communication skills learning takes place and that medical communication skills need to be reinforced over time in order not to deteriorate. This study explored the perceptions of doctors in four hospital departments who participated in a workplace-based communication training project. Its specific focus was the relationship between collegial relations and learning communication skills. Methods: The study applied a qualitative design using an ethnographic methodology, i.e. interviews and observations. Positioning theory was used as the theoretical framework. Results: Training communication skills with colleagues in the actual workplace setting was valued by the participants who experienced more sharing of communication challenges, previously understood as something private one would not share with colleagues. However, collegial relations were also barriers for providing critical feedback, especially from junior doctors to their seniors. Conclusion: The position as “colleague” both reinforced the communication skills training and hindered it. The communication skills educational model had a flat, non-hierarchical structure which disturbed the hierarchical structure of the workplace, and its related positions.

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PID https://www.doi.org/10.6084/m9.figshare.6198140.v1
PID https://www.doi.org/10.6084/m9.figshare.6198140
URL http://dx.doi.org/10.6084/m9.figshare.6198140.v1
URL http://dx.doi.org/10.6084/m9.figshare.6198140
URL https://dx.doi.org/10.6084/m9.figshare.6198140.v1
URL https://dx.doi.org/10.6084/m9.figshare.6198140
URL https://figshare.com/articles/Workplace-based_communication_skills_training_in_clinical_departments_Examining_the_role_of_collegial_relations_through_positioning_theory/6198140
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Access Right Open Access
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Author Møller, Jane Ege
Author Malling, Bente Vigh
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Collected From figshare; Datacite
Hosted By figshare
Publication Date 2018-04-28
Publisher Figshare
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Language UNKNOWN
Resource Type Dataset
keyword FOS: Sociology
system:type dataset
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Source https://science-innovation-policy.openaire.eu/search/dataset?datasetId=dedup_wf_001::9a85c782da22ef7d31ca7bb58f59ffb6
Author jsonws_user
Last Updated 12 January 2021, 12:52 (CET)
Created 12 January 2021, 12:52 (CET)