The Knowledge Graph that Listens

Enterprises that are building Knowledge Graphs are rapidly getting a grip on unstructured data with current advances in Natural Language Processing (NLP) techniques. But there is still a large mass of unstructured data that is untapped and that is spoken conversations with customers. Speech to text for general-purpose conversations (e.g. Google, Alexa, Siri) have proven themselves in the market to be highly accurate. However, speech recognition technology for domain-specific industries with lots of product names, industry lingo, and acronyms often creates a challenge for accuracy and usefulness of the content. In this presentation, we will demonstrate how taxonomy-driven speech recognition helps solve these industry-specific terminology challenges for real-time voice capture and how this process augments an Enterprise Knowledge Graph for customer insights enabling real-time decision support.

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PID https://www.doi.org/10.5281/zenodo.3861867
PID https://www.doi.org/10.5281/zenodo.3861866
URL http://dx.doi.org/10.5281/zenodo.3861866
URL http://dx.doi.org/10.5281/zenodo.3861867
URL https://figshare.com/articles/The_Knowledge_Graph_that_Listens/12386948
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Author Aasman, Jans
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Collected From Datacite; figshare; FigShare
Hosted By Zenodo; figshare; FigShare
Publication Date 2020-05-28
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Language English
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Source https://science-innovation-policy.openaire.eu/search/publication?articleId=dedup_wf_001::5a08f8f68a465334fe67d076d083e94d
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Last Updated 24 December 2020, 11:03 (CET)
Created 24 December 2020, 11:03 (CET)